Frequently Asked Questions (FAQs)

1. Orders & Payments

• What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express) and secure online payment gateways to ensure a safe shopping experience.

• Can I change or cancel my order? Yes, you can request a cancellation or change within 12 hours of placing your order. Once the order has been processed and shipped, we are unable to make any modifications.

2. Shipping & Delivery

• How long will it take to receive my order? Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your package is dispatched.

• Do you ship internationally? Currently, we primary focus on customers within the USA. For international shipping inquiries, please contact our support team at auraelectric332@gmail.com for eligibility and rates.

3. Returns & Refunds

• What is your return policy? We offer a 30-day return policy. The item must be unused, in its original packaging, and in the same condition that you received it.

• When will I receive my refund? Once we receive and inspect your return, we will process your refund within 5-7 business days. The credit will automatically be applied to your original method of payment.

4. Products & Technical Support

• Do your electronic products come with a warranty? Most of our gadgets, including watches and audio equipment, come with a manufacturer’s warranty. Please check the specific product description for warranty details.

• What should I do if my product is defective? If you experience any technical issues, please refer to the user manual first. If the problem persists, contact us at auraelectric332@gmail.com with your order number and a description of the issue.